Telehealth Consultation Skills

1. Program overview

Virtual consultation is now routine, and clinicians were largely left to work it out themselves. This course covers what changes when the consultation is remote: establishing rapport quickly without physical presence, structuring a consultation that compensates for the absent examination, remote assessment technique and its limits, recognising when a case must be seen in person, safety netting, consent and privacy in the patient's own environment, and the practicalities of camera, lighting and framing that affect how competent you appear.

2. Why this program

• Consultation skill, not platform training.
• Covers the limits of remote assessment honestly.
• Includes safety netting and escalation to in-person.
• Practical presence, framing and environment.

3. Who it is for

Physician · Nurse · Allied Health · Pharmacist · Nutritionist

4. Program objectives

• Establish rapport rapidly in a remote consultation
• Structure a consultation that compensates for absent physical examination
• Apply remote assessment techniques and state their limits
• Recognise when a patient must be assessed in person
• Apply safety netting appropriate to remote care
• Manage consent, privacy and identity verification remotely

5. Learning outcomes

• Apply a rapport-building sequence to a described remote consultation
• Structure a remote consultation for a described presenting problem
• Identify the assessment limitation in a described remote encounter
• Recognise the threshold for converting to an in-person assessment
• Construct appropriate safety netting for a described case
• Evaluate a described remote setting for privacy and consent risk

6. Curriculum

1. Module 1: What Changes on a Screen

   • What Changes on a Screen

2. Module 2: Structuring the Consultation

   • Structuring the Consultation

3. Module 3: Remote Assessment and Its Limits

   • Remote Assessment and Its Limits

4. Module 4: Safety Netting and Escalation

   • Safety Netting and Escalation

5. Module 5: Consent, Privacy and Presence

   • Consent, Privacy and Presence

7. Duration and structure

Total study hours: 2.5 — 2h content + 0.5h assessment. Duration is expressed in study hours only.

9. What you receive

This certificate confirms completion of Telehealth Consultation Skills. Duration is expressed in study hours.

10. Delivery format

Self-paced · start any time · any device · lifetime access to the enrolled version.