Telehealth Consultation Skills
Consulting well through a screen is a distinct clinical skill.
Program overview
Virtual consultation is now routine, and clinicians were largely left to work it out themselves. This course covers what changes when the consultation is remote: establishing rapport quickly without physical presence, structuring a consultation that compensates for the absent examination, remote assessment technique and its limits, recognising when a case must be seen in person, safety netting, consent and privacy in the patient's own environment, and the practicalities of camera, lighting and framing that affect how competent you appear.
Why this program
Consultation skill, not platform training
Covers the limits of remote assessment honestly
Includes safety netting and escalation to in-person
Practical presence, framing and environment
Who it is for
Program objectives
- Establish rapport rapidly in a remote consultation
- Structure a consultation that compensates for absent physical examination
- Apply remote assessment techniques and state their limits
- Recognise when a patient must be assessed in person
- Apply safety netting appropriate to remote care
- Manage consent, privacy and identity verification remotely
Learning outcomes
- Apply a rapport-building sequence to a described remote consultation
- Structure a remote consultation for a described presenting problem
- Identify the assessment limitation in a described remote encounter
- Recognise the threshold for converting to an in-person assessment
- Construct appropriate safety netting for a described case
- Evaluate a described remote setting for privacy and consent risk
Curriculum
Module 1: What Changes on a Screen
1 lessonsWhat Changes on a ScreenPreview
Presence, rapport, cues lost and cues gained.
Module 2: Structuring the Consultation
1 lessons- Structuring the Consultation
Module 3: Remote Assessment and Its Limits
1 lessons- Remote Assessment and Its Limits
Module 4: Safety Netting and Escalation
1 lessons- Safety Netting and Escalation
Module 5: Consent, Privacy and Presence
1 lessons- Consent, Privacy and Presence
Duration and structure
5 lessons across 5 modules. Duration is expressed in study hours.
What you receive
This certificate confirms completion of Telehealth Consultation Skills. Duration is expressed in study hours.
Delivery format
- Self-paced — start any time.
- Study on any device.
- Lifetime access to the version you enrolled in.