Healthcare KPIs and Dashboards: Measuring What Matters
Design indicators that drive good decisions instead of gaming and noise.
Program overview
Badly chosen indicators do more harm than no indicators at all: they get gamed, they measure what is easy, and they hide the variation that matters. This course covers indicator design from first principles — what makes a measure valid, reliable and actionable, how to write a complete indicator specification, choosing denominators, setting targets that are defensible, and building a dashboard that supports a decision rather than decorating a wall. It includes how to present variation honestly and the unintended consequences that follow from measurement.
Why this program
Indicator design from first principles
Complete specifications, not vague measure names
Honest treatment of gaming and unintended consequences
Dashboards designed for decisions
Who it is for
Program objectives
- Distinguish structure, process and outcome indicators and their appropriate use
- Write a complete indicator specification including numerator and denominator
- Evaluate an indicator for validity, reliability and actionability
- Set targets and thresholds that are defensible
- Present variation without misleading the reader
- Identify the gaming and distortion risks a measure creates
Learning outcomes
- Classify a set of indicators as structure, process or outcome
- Write a complete specification for a described measurement need
- Evaluate a proposed indicator against validity and actionability criteria
- Identify the distortion risk created by a stated target
- Select an appropriate chart form for a given measurement question
- Recommend improvements to a described dashboard
Curriculum
Module 1: What Makes a Good Indicator
1 lessonsWhat Makes a Good IndicatorPreview
Validity, reliability, actionability and the easy-measure trap.
Module 2: Writing the Specification
1 lessons- Writing the Specification
Module 3: Targets and Thresholds
1 lessons- Targets and Thresholds
Module 4: Showing Variation
1 lessons- Showing Variation
Module 5: Gaming and Consequences
1 lessons- Gaming and Consequences
Duration and structure
5 lessons across 5 modules. Duration is expressed in study hours.
What you receive
This certificate confirms completion of Healthcare KPIs and Dashboards: Measuring What Matters. Duration is expressed in study hours.
Delivery format
- Self-paced — start any time.
- Study on any device.
- Lifetime access to the version you enrolled in.