Mini course · Intermediate level
Teamwork & Crew Resource Management
High-performing teams don't happen by accident. Learn the behaviours that keep them safe under pressure.
What is Teamwork & Crew Resource Management?
Crew resource management (CRM) originated in aviation to reduce errors caused by poor teamwork and communication. In healthcare, CRM principles help teams in theatres, emergency departments, intensive care and maternity perform safely under pressure. This course covers leadership and followership, shared mental models, closed-loop communication, situational awareness, workload management, speaking up across hierarchy, briefings and debriefings.
- Duration
- 1.5 hours
- Lessons
- 5
- Level
- Intermediate
- Format
- Online, self-paced
What you'll be able to do
- Explain the origins and principles of crew resource management
- Describe the behaviours of effective team leaders and members
- Use closed-loop communication in a described critical situation
- Maintain shared situational awareness within a team
- Apply a graded assertiveness approach to challenge a senior colleague
- Conduct a structured team briefing and debriefing
Who this course is for
Course content
5 lessons · 1.5 hours total · free preview available
1From Cockpit to Clinic
16 minFree preview· Course content
From Cockpit to Clinic
Why teamwork failures cause harm.
2Leading and Following
18 min· Course content
Leading and Following
Available after you enroll.
3Communication Under Pressure
20 min· Course content
Communication Under Pressure
Available after you enroll.
4Speaking Up Across Hierarchy
18 min· Course content
Speaking Up Across Hierarchy
Available after you enroll.
5Briefings and Debriefings
18 min· Course content
Briefings and Debriefings
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 5 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Is this the same as TeamSTEPPS?
No. It covers widely shared teamwork principles but is not an official TeamSTEPPS programme.
Is it useful outside critical care?
Yes. Any team can benefit, although examples focus on high-acuity settings.
Does it include simulation?
It uses animated scenarios. In-person simulation is recommended to practise the skills.
What should I take with it?
Human Factors in Healthcare is a strong companion course.