Mini course · Intermediate level
Rehabilitation Department Management
Lead a rehabilitation service that delivers measurable outcomes and runs efficiently.
What is Rehabilitation Department Management?
Rehabilitation services, including physiotherapy, occupational therapy and speech therapy, are essential to recovery and independence. Managing them involves balancing demand, staffing, outcomes and patient experience. This course covers service models, referral and waiting list management, caseload and productivity, outcome measurement, interdisciplinary teamwork, quality and safety in rehabilitation, and growing rehabilitation services.
- Duration
- 1.5 hours
- Lessons
- 28
- Level
- Intermediate
- Format
- Online, self-paced
What you'll be able to do
- Describe common rehabilitation service models
- Manage referrals and waiting lists using prioritisation criteria
- Plan caseloads and measure productivity fairly
- Select appropriate rehabilitation outcome measures
- Strengthen interdisciplinary team working
- Identify quality and safety risks in rehabilitation services
Who this course is for
Course content
28 lessons · 1.5 hours total · free preview available
1Designing a Rehabilitation Service That Works
3 minFree preview· Rehabilitation Service Models
Designing a Rehabilitation Service That Works
An introduction to rehabilitation service management through Riverside Rehabilitation Centre: how the service model, referral pathway, team capacity and patient journey fit together, and why activity measures differ from outcome measures. Maya Hassan reviews t…
2The Rehabilitation Service System
3 min· Rehabilitation Service Models
The Rehabilitation Service System
Available after you enroll.
3Choose the Service Model
3 min· Rehabilitation Service Models
Choose the Service Model
Available after you enroll.
4Map the Rehabilitation Patient Journey
2 min· Rehabilitation Service Models
Map the Rehabilitation Patient Journey
Available after you enroll.
5Recommend a Service Configuration
3 min· Rehabilitation Service Models
Recommend a Service Configuration
Available after you enroll.
6From Referral to First Appointment
3 min· Referrals and Waiting Lists
From Referral to First Appointment
Available after you enroll.
7Build a Reliable Referral Workflow
3 min· Referrals and Waiting Lists
Build a Reliable Referral Workflow
Available after you enroll.
8Triage the Waiting List Responsibly
3 min· Referrals and Waiting Lists
Triage the Waiting List Responsibly
Available after you enroll.
9Read the Waiting-List Numbers
3 min· Referrals and Waiting Lists
Read the Waiting-List Numbers
Available after you enroll.
10Design a Waiting-List Control Process
3 min· Referrals and Waiting Lists
Design a Waiting-List Control Process
Available after you enroll.
11Capacity, Caseload and Fair Productivity
3 min· Caseload and Productivity
Capacity, Caseload and Fair Productivity
Available after you enroll.
12Understand Rehabilitation Capacity
3 min· Caseload and Productivity
Understand Rehabilitation Capacity
Available after you enroll.
13Interpret Capacity and Utilisation
3 min· Caseload and Productivity
Interpret Capacity and Utilisation
Available after you enroll.
14A Fair Productivity Review
3 min· Caseload and Productivity
A Fair Productivity Review
Available after you enroll.
15Improve Capacity Without Harming Quality
3 min· Caseload and Productivity
Improve Capacity Without Harming Quality
Available after you enroll.
16Measure What Matters in Rehabilitation
3 min· Measuring Outcomes
Measure What Matters in Rehabilitation
Available after you enroll.
17Build an Outcome Measurement Framework
3 min· Measuring Outcomes
Build an Outcome Measurement Framework
Available after you enroll.
18Match the Question to the Measure
2 min· Measuring Outcomes
Match the Question to the Measure
Available after you enroll.
19The Missing Outcomes Problem
3 min· Measuring Outcomes
The Missing Outcomes Problem
Available after you enroll.
20Create a Mini Rehabilitation Dashboard
4 min· Measuring Outcomes
Create a Mini Rehabilitation Dashboard
Available after you enroll.
21Run a Safe, Effective and Sustainable Rehabilitation Service
3 min· Quality, Safety and Growth
Run a Safe, Effective and Sustainable Rehabilitation Service
Available after you enroll.
22Quality and Safety in Rehabilitation Operations
3 min· Quality, Safety and Growth
Quality and Safety in Rehabilitation Operations
Available after you enroll.
23An Interdisciplinary Handover Gap
3 min· Quality, Safety and Growth
An Interdisciplinary Handover Gap
Available after you enroll.
24Prioritise a Quality Improvement Opportunity
3 min· Quality, Safety and Growth
Prioritise a Quality Improvement Opportunity
Available after you enroll.
25Should Riverside Expand?
3 min· Quality, Safety and Growth
Should Riverside Expand?
Available after you enroll.
26Maya’s 30-Day Rehabilitation Improvement Plan
6 min· Quality, Safety and Growth
Maya’s 30-Day Rehabilitation Improvement Plan
Available after you enroll.
27Rehabilitation Department Management — Final Assessment
8 min· Quality, Safety and Growth
Rehabilitation Department Management — Final Assessment
Available after you enroll.
28Rehabilitation Department Management — Course Complete
2 min· Quality, Safety and Growth
Rehabilitation Department Management — Course Complete
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 28 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Is this course clinical?
No. It focuses on management, not treatment techniques.
Is it relevant for private physiotherapy clinics?
Yes, alongside the private practice courses.
Which outcome measures are covered?
Commonly used functional and patient-reported measures, with guidance on selection.
Does it cover telerehabilitation?
Briefly. Telehealth Essentials covers remote care in more detail.