Mini course · Intermediate level
Process Mapping & Waste Reduction
See your process as patients experience it, then remove the steps that add no value.
What is Process Mapping & Waste Reduction?
Many healthcare delays and errors come from processes no one has ever looked at from start to finish. Process mapping makes the real process visible so teams can find waste, delays and risks. This course covers high-level and detailed process maps, swimlane diagrams, value stream mapping basics, identifying waste and bottlenecks, designing a future-state process and running a process mapping workshop.
- Duration
- 1.5 hours
- Lessons
- 5
- Level
- Intermediate
- Format
- Online, self-paced
What you'll be able to do
- Create a high-level and detailed process map for a described process
- Use swimlane diagrams to show handoffs between roles
- Identify value-added and non-value-added steps
- Spot bottlenecks, delays and rework
- Design an improved future-state process
- Facilitate a process mapping workshop with frontline staff
Who this course is for
Course content
5 lessons · 1.5 hours total · free preview available
1Seeing the Real Process
16 minFree preview· Course content
Seeing the Real Process
Why maps reveal what reports hide.
2Mapping Techniques
20 min· Course content
Mapping Techniques
Available after you enroll.
3Finding Waste and Bottlenecks
20 min· Course content
Finding Waste and Bottlenecks
Available after you enroll.
4Designing the Future State
18 min· Course content
Designing the Future State
Available after you enroll.
5Running a Mapping Workshop
16 min· Course content
Running a Mapping Workshop
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 5 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Do I need special software?
No. Sticky notes or PowerPoint work well, and templates are included.
What is a value stream map?
A map that shows process steps, time and information flow to highlight waste.
Should frontline staff be involved?
Yes. They know how the process really works.
How does this relate to Lean Six Sigma?
Process mapping is a core tool in Lean and Lean Six Sigma.