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Healthcare Operations & Administration
Patient Access and Front Desk Operations
The reception desk is a clinical safety position. This course treats it as one.
foundation180 min5 lessons
What you'll learn
- Apply identification checks to a described registration scenario
- Identify the downstream consequences of a described data capture error
- Evaluate a reception layout for confidentiality risk
- Apply a de-escalation approach to a described complaint
- Prioritise competing demands in a described busy period
- Recommend improvements to a described waiting area experience
Course content
5 modules · 5 lessons
1. Why the Front Desk Is a Safety Role
- Why the Front Desk Is a Safety RolePreview36m
2. Registration and Eligibility
- Registration and Eligibility36m
3. Appointments, Referrals and Lists
- Appointments, Referrals and Lists36m
4. Confidentiality in the Open
- Confidentiality in the Open36m
5. Difficult Interactions
- Difficult Interactions36m