Mini course · Foundation level
Healthcare KPIs & Dashboards
Turn a messy pile of hospital numbers into a dashboard leaders can act on: choose what matters, define each KPI precisely, calculate it, set fair targets, visualize it clearly, and translate results into decisions.
What is Healthcare KPIs & Dashboards?
You have been asked to help a hospital department understand its performance. The department has dozens of numbers and leadership wants a dashboard. Your job is not to put every number on the screen — it is to decide which indicators matter, how each KPI is defined and calculated, what target makes sense, how it should be visualized, what the result means, and what action should follow.
- Duration
- 1.7 hours
- Lessons
- 28
- Level
- Foundation
- Format
- Online, self-paced
What you'll be able to do
- Explain what a healthcare KPI is and how it differs from a generic metric.
- Classify indicators as structure, process or outcome.
- Avoid KPI overload and select a focused, priority-aligned set.
- Write a complete, unambiguous KPI definition (numerator, denominator, population, exclusions, period, source).
- Calculate simple rates and percentages.
- Distinguish baseline, target, benchmark and threshold, and set a fair target.
- Choose an appropriate visualization and apply RAG status against defined thresholds.
- Build a focused leadership dashboard and interpret its results.
- Translate KPI signals into questions and evidence-informed actions.
Who this course is for
Course content
28 lessons · 1.7 hours total · free preview available
1What Makes a Good Healthcare KPI?
6 minFree preview· From Numbers to Useful KPIs
What Makes a Good Healthcare KPI?
Introduces KPI thinking with the Emergency Department case: what a KPI is, how it differs from a metric, the structure/process/outcome lens, the traits of a useful KPI, and the danger of KPI overload.
2Metric or KPI?
5 min· From Numbers to Useful KPIs
Metric or KPI?
Available after you enroll.
3Structure, Process or Outcome?
6 min· From Numbers to Useful KPIs
Structure, Process or Outcome?
Available after you enroll.
4Build the KPI Set
8 min· From Numbers to Useful KPIs
Build the KPI Set
Available after you enroll.
5Dashboard Overload
5 min· From Numbers to Useful KPIs
Dashboard Overload
Available after you enroll.
6Define the KPI Precisely
6 min· Define the KPI Precisely
Define the KPI Precisely
Available after you enroll.
7Build the KPI Definition
8 min· Define the KPI Precisely
Build the KPI Definition
Available after you enroll.
8Numerator or Denominator?
5 min· Define the KPI Precisely
Numerator or Denominator?
Available after you enroll.
9Calculate the Rate
6 min· Define the KPI Precisely
Calculate the Rate
Available after you enroll.
10Find the Definition Error
6 min· Define the KPI Precisely
Find the Definition Error
Available after you enroll.
11Targets, Benchmarks & Thresholds
6 min· Targets, Benchmarks & Thresholds
Targets, Benchmarks & Thresholds
Available after you enroll.
12Baseline, Target or Benchmark?
5 min· Targets, Benchmarks & Thresholds
Baseline, Target or Benchmark?
Available after you enroll.
13Set the Target
7 min· Targets, Benchmarks & Thresholds
Set the Target
Available after you enroll.
14RAG Status Challenge
6 min· Targets, Benchmarks & Thresholds
RAG Status Challenge
Available after you enroll.
15Is the Target Fair?
5 min· Targets, Benchmarks & Thresholds
Is the Target Fair?
Available after you enroll.
16Building the Dashboard
6 min· Build a Dashboard Leaders Will Read
Building the Dashboard
Available after you enroll.
17Choose the Right Chart
7 min· Build a Dashboard Leaders Will Read
Choose the Right Chart
Available after you enroll.
18Dashboard or Data Dump?
6 min· Build a Dashboard Leaders Will Read
Dashboard or Data Dump?
Available after you enroll.
19Build the Leadership Dashboard
10 min· Build a Dashboard Leaders Will Read
Build the Leadership Dashboard
Available after you enroll.
20Spot the Dashboard Design Failure
5 min· Build a Dashboard Leaders Will Read
Spot the Dashboard Design Failure
Available after you enroll.
21From Dashboard to Decision
6 min· From Dashboard to Decision
From Dashboard to Decision
Available after you enroll.
22What Does the Dashboard Tell You?
6 min· From Dashboard to Decision
What Does the Dashboard Tell You?
Available after you enroll.
23Which KPI Needs Attention?
5 min· From Dashboard to Decision
Which KPI Needs Attention?
Available after you enroll.
24From Signal to Question
6 min· From Dashboard to Decision
From Signal to Question
Available after you enroll.
25Choose the Right Action
7 min· From Dashboard to Decision
Choose the Right Action
Available after you enroll.
26Complete the ED Dashboard Simulation
14 min· From Dashboard to Decision
Complete the ED Dashboard Simulation
Available after you enroll.
27Final Healthcare KPI Assessment
11 min· From Dashboard to Decision
Final Healthcare KPI Assessment
Available after you enroll.
28Healthcare KPI Dashboard Complete
1 min· From Dashboard to Decision
Healthcare KPI Dashboard Complete
Available after you enroll.
Earn a credential employers can check
This certificate confirms completion of the AIHCM micro-course Healthcare KPIs & Dashboards.
Issued: on completion
How it works
- Finish all 28 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Do I need statistics?
No advanced statistics — basic arithmetic and a little Excel familiarity are helpful but not required.
Is the data real?
All figures are a fictional training dataset for a general hospital Emergency Department.