Mini course · Foundation level
Feedback & Performance Conversations
Give feedback that people hear, accept and act on, including the conversations you have been avoiding.
What is Feedback & Performance Conversations?
Regular, specific feedback is one of the most powerful tools a healthcare leader has, yet many managers avoid it until problems escalate. This course teaches practical models for positive and corrective feedback, how to prepare for difficult performance conversations, how to receive feedback well yourself, and how to document and follow up. You practise with scenarios ranging from recognising good practice to addressing repeated lateness and unsafe practice.
- Duration
- 1.3 hours
- Lessons
- 4
- Level
- Foundation
- Format
- Online, self-paced
What you'll be able to do
- Deliver specific positive feedback using the Situation-Behaviour-Impact model
- Plan a corrective feedback conversation for a described performance issue
- Manage emotional reactions during a difficult conversation
- Agree clear, measurable expectations and follow-up
- Document a performance conversation objectively
- Seek and respond to feedback on your own leadership
Who this course is for
Course content
4 lessons · 1.3 hours total · free preview available
1The Feedback Habit
16 minFree preview· Course content
The Feedback Habit
Why frequent, specific feedback works.
2Positive and Corrective Feedback
20 min· Course content
Positive and Corrective Feedback
Available after you enroll.
3Difficult Performance Conversations
22 min· Course content
Difficult Performance Conversations
Available after you enroll.
4Receiving Feedback and Following Up
17 min· Course content
Receiving Feedback and Following Up
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 4 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Does this replace my organisation's formal performance process?
No. It covers everyday and informal conversations. Escalate formal issues according to your HR policy.
Does it apply to peer feedback?
Yes. The models work between colleagues as well as from manager to staff.
Is cultural context considered?
Yes. The course discusses adapting feedback style to different cultural expectations.
Does it help with annual appraisals?
Yes. The same principles make appraisal conversations more useful.