Mini course · Intermediate level
Cost of Poor Quality
Show leaders what errors, rework and waste really cost, and build the case for improvement.
What is Cost of Poor Quality?
Poor quality in healthcare costs money as well as harming patients: readmissions, complications, extra tests, longer stays, complaints and staff time spent on rework. Quantifying these costs helps make the business case for quality and safety investment. This course covers the cost of quality framework, identifying and estimating costs of failures, return on investment for improvement projects and presenting the financial case to leaders.
- Duration
- 1.5 hours
- Lessons
- 5
- Level
- Intermediate
- Format
- Online, self-paced
What you'll be able to do
- Explain the cost of quality framework
- Identify internal and external failure costs in a described service
- Estimate the cost of a described adverse event or complication
- Calculate the return on investment of an improvement project
- Distinguish cash savings from capacity released
- Present a financial case for quality improvement to leadership
Who this course is for
Course content
5 lessons · 1.5 hours total · free preview available
1Quality Has a Price
16 minFree preview· Course content
Quality Has a Price
Why poor quality costs more than prevention.
2The Cost of Quality Framework
18 min· Course content
The Cost of Quality Framework
Available after you enroll.
3Estimating Failure Costs
20 min· Course content
Estimating Failure Costs
Available after you enroll.
4Return on Investment
18 min· Course content
Return on Investment
Available after you enroll.
5Making the Case
18 min· Course content
Making the Case
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 5 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Do I need a finance background?
Basic understanding helps; Healthcare Finance for Non-Finance Managers is a good foundation.
Are estimates accurate enough to use?
They are estimates, and the course explains how to state assumptions transparently.
Is quality only worth investing in if it saves money?
No. Safety and patient outcomes come first; financial analysis strengthens the case.
Is a calculator included?
Yes, an Excel calculator with worked examples.