Mini course · Foundation level
Confidentiality & Professional Boundaries
Protect patients' trust, and your professional reputation, in everyday situations.
What is Confidentiality & Professional Boundaries?
Patients share sensitive information because they trust healthcare professionals to protect it and to act professionally. This course covers the duty of confidentiality, when information may be shared, conversations in public spaces, family and employer requests, and professional boundaries: gifts, dual relationships, personal disclosure and online contact with patients. Realistic scenarios show where everyday situations can cross the line.
- Duration
- 1 hour
- Lessons
- 4
- Level
- Foundation
- Format
- Online, self-paced
What you'll be able to do
- Explain the professional duty of confidentiality
- Decide whether information may be shared in a described situation
- Respond appropriately to requests for information from family or employers
- Recognise boundary risks in a described patient relationship
- Respond appropriately to gifts and personal contact from patients
- Identify warning signs of boundary violations by colleagues
Who this course is for
Course content
4 lessons · 1 hour total · free preview available
1The Duty of Confidentiality
14 minFree preview· Course content
The Duty of Confidentiality
Why it matters and what it covers.
2When Information Can Be Shared
16 min· Course content
When Information Can Be Shared
Available after you enroll.
3Professional Boundaries
16 min· Course content
Professional Boundaries
Available after you enroll.
4Everyday Grey Areas
14 min· Course content
Everyday Grey Areas
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 4 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Can I tell a patient's family about their condition?
Only with the patient's consent or where law or policy permits. The course explains the exceptions.
Is accepting a small gift a boundary violation?
Not necessarily. The course explains how to judge gifts and follow your organisation's policy.
How is this different from Data Privacy Principles?
This course focuses on professional ethics and conduct; Data Privacy covers data protection principles.
Is it suitable for non-clinical staff?
Yes. Receptionists and administrators handle confidential information daily.