Mini course · Intermediate level
Change Management in Healthcare
Most changes fail because of people, not plans. Learn to lead change that sticks.
What is Change Management in Healthcare?
New systems, policies, models of care and improvement projects all depend on people changing how they work. Without deliberate change management, even good ideas meet resistance and fade. This course introduces practical change models such as Kotter's eight steps and ADKAR, how to build a case for change, engage stakeholders, understand and respond to resistance, communicate effectively and sustain change once the project team moves on.
- Duration
- 1.5 hours
- Lessons
- 5
- Level
- Intermediate
- Format
- Online, self-paced
What you'll be able to do
- Explain why change initiatives commonly fail in healthcare
- Apply Kotter's eight steps or ADKAR to a described change
- Build a compelling case for change for a specific audience
- Analyse stakeholders' influence and attitudes toward a change
- Respond constructively to described forms of resistance
- Plan actions that sustain a change after implementation
Who this course is for
Course content
5 lessons · 1.5 hours total · free preview available
1Why Change Fails
16 minFree preview· Course content
Why Change Fails
The human side of healthcare change.
2Change Models That Work
20 min· Course content
Change Models That Work
Available after you enroll.
3Engaging Stakeholders
18 min· Course content
Engaging Stakeholders
Available after you enroll.
4Understanding Resistance
18 min· Course content
Understanding Resistance
Available after you enroll.
5Making Change Stick
18 min· Course content
Making Change Stick
Available after you enroll.
Earn a credential employers can check
Every AIHCM credential has a unique ID that anyone can verify online in seconds.
Issued: on completion
How it works
- Finish all 5 lessons at your own pace.
- Get your digital credential with a unique ID.
- Share it — employers can verify it at aihcm.us.
Questions people ask
Which change model is best?
None is best for every situation. The course compares models so you can choose one that fits your change.
Is this useful for IT implementations?
Yes. System go-lives are one of the main examples used.
How is it different from project management?
Project management organises the work; change management helps people adopt it. Successful projects need both.
Is it relevant for clinical staff leading small changes?
Yes. The principles apply at unit level as well as organisation-wide.